TRACK & TRACE
https://www.logistics.dhl/ie-en/home/tracking.html
How to track your delivery
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.
Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier’s website.
DHL will send you an email / text to confirm delivery date and time slot. If this does not suit you can rearrange directly with DHL via the link they have provided.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information you can also email our Customer Services team who will look into this for you.
CONTACT DETAILS
Connolly’s RED MILLS,
Goresbridge,
Co. Kilkenny,
Republic of Ireland.
Telephone: +353 (0)599775800
Fax: +353 (0)599775378
Email: onlineshop@redmills.ie